enviro campers australia - sydney motorhome hire companies
enviro campers australia - motorhome hire sydney
Enviro Campers is operated by a leading motorhome rental company, with depots throughout Australia.
The supplier believes in being a sustainable and environmentally-responsible company. Their strategy is to be leading the industry in these areas:
• To run the most environmentally-friendly motor homes, campervans, and operations in the market
• To encourage customers to behave in a way that leaves the environment cleaner than when they arrived – and facilitate this behaviour
• To empower their staff to embrace environmentally friendly practices in both their personal and working lives
Since inception 15 years ago, the supplier has always been at the forefront of good environmental initiatives with self-containment practices in the fleet and the early use of solar panels. In 2006 the supplier identified the importance of this issue and have worked hard to measure and improve their operations from an environmental point of view. Their position of “best in category” has also been a driving force to be a leader for sustainable environmental practices.
Achievements in Australia to date include:
1. Fully self-contained campervans and motorhomes – in accordance with the Campervan and Motorhome Club of Australia (CMCA)’s Leave No Trace scheme for shower and toilet models
2. Dump Station sponsorship – sponsorship of the CMCA dump station programme since 2004 to encourage responsible camping and help protect the environment
3. Euro 4 turbo-diesel vehicles – the entire fleet is manufactured with these diesel vehicles which are considerably more efficient than petrol, with a maximum age of 30 months
4. Solar panels – in all motorhomes and campervans to reduce electricity used by panels charging the in-house batteries
5. Water filters – featured in all motorhomes, campervans and 4WD off-road campers to reduce the need for purchasing bottled water (estimated to save approx. 150,000 plastic drink bottles per year)
6. Sustainably sourced plywood with alkorcell coating – all vehicles manufactured using environmentally-friendly alkorcell-coated and sustainably sourced plywood to reduce the weight of campers and fuel use, deforestation, and use of harmful toxins
7. Wind tunnel testing – on vehicle designs to reduce aerodynamic drag
8. Reusable shopping bag – provided at pick up to reduce use of plastic shopping bags
9. Responsible disposal – of tyres, oil filters and office computers
10. Providing jobs locally – they assemble their campervans in Sydney.
Enviro Campers Australia Rental Terms
Important Information About Your RentalOn arrival you will be required to sign a rental agreement with the operators of Enviro Campers Australia. The following is a summary of their terms and conditions.
Definitions
The below definitions apply for the Terms and Conditions of the supplier:
The 'supplier' is the operator of Enviro Campers Australia
The 'client' is also referred to as the 'hirer (s)' and 'you'
Standard Rate Inclusions
10 % GST (Goods & Services Tax)
Standard Liability up to AUD 7,500 (AUD 7,500 security deposit required or see liability reduction)
Unlimited Kilometres
4WD Satellite Safety Beacon (PLB –personal locator beacon)*
Extra drivers fee
2.5 % Credit Card fee; 3 % Administration Fee
Vehicle cleaning and grooming fee; free toilet chemicals
Valet vehicle service (minimum length of hire 14 days – call depot at least 48hrs prior to arrival)
Personal Locater Beacon (4WD vehicle only)
Full water tank and gas bottle(s), can be returned empty
All living equipment and bedding including extra linen on request
Bedding exchange available at the depots regardless of length of rental
Personal vehicle show through and comprehensive manuals
Comprehensive travel information pack & road atlas
24/7 roadside assistance for mechanical problems
Free phone helpline and customer assistance between 08:00 – 20:00
Express Return (simply drop off keys at the return desk at the depot during opening hours - Not applicable when vehicle is damaged)
10 % Discount off powered and unpowered sites at BIG4 Holiday Parks
* PLB –personal locator beacon – should be used in life threatening situation only. If used without any reason/ life being threatened a charge of $600.00 applies
Included in each motorhome
KITCHEN & LIVING EQUIPMENT: Cooking utensils, pots, pans, frypan, plates, bowls, cups, glasses, wine glasses, gas kettle, electric kettle, dish cloth, brush, tea towels, dish washing liquid, dish brush, bucket, dustpan, brush, electric toaster, cutlery, scissors, tin opener, corkscrew, gas lighter, coffee plunger, microwave cookware, food containers, chopping board, clothes pegs, fre extinguisher, clothes hangers, toilet chemicals and toilet roll.
BEDDING: Pillows, duvets, sheets, towels
Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 31 days prior to pick up = No Further Fee
If cancelled 30 - 10 days prior to pick up = 25 % of total rental (min AUD 500)
If cancelled 9 – 4 days prior to pick up = 50 % of total rental (min AUD 500)
If cancelled 3 days prior to pick up or on day of pick up or No Show = 100 % of the total rental
Note: If vehicle is picked up late or returned early for whatsoever reason no refund is available for the unused portion of the hire.
Booking Payment Terms
* An initial deposit is collected upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance is payable upon arrival along with the bond amount.
SPECIAL TERMS
* Both the initial deposit and balance will be collected upon confirmation if you elected to process your booking in a currency different to AUD.
Pick Up and Drop Off Locations
The supplier's depots are located in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney. Vehicles must be picked up and dropped off at these depots
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00*
*late vehicle pick up and/or drop off on request (charge might apply)
Note: All branches are closed on Christmas Day (25 December). Darwin is closed for pick-ups and drop-offs between 01
December 2012 and 31 March 2013.
Rental Duration
Minimum rental period: 5 days for back to base rentals, 7 days for one way rentals. Minimum rental is extended to 14 days for vehicle pick-ups between 20 December 2012 and 05 January 2013. Vehicle rentals are calculated per calendar day basis.
One Way Rentals
A one-way rental fee of AUD 280 will apply to rentals between Cairns, Brisbane and Sydney. AUD 360 applies for rentals between Adelaide, Broome, Darwin, Melbourne & Perth.
Te fee is waived when all inclusive ‘platinum’ cover is taken.
One way rentals are available subject to the minimum rental periods in the table below.
| ADL | ||||||||
| 7 | ASP | |||||||
| 14 | 14 | BNE | ||||||
| 21 | 14 | 21 | BME | |||||
| 14 | 14 | 7 | 21 | CNS | ||||
| 14 | 7 | 14 | 14 | 14 | DRW | |||
| 7 | 14 | 7 | 21 | 14 | 14 | MEL | ||
| 14 | 14 | 21 | 14 | 21 | 14 | 21 | PER | |
| 7 | 14 | 7 | 21 | 14 | 21 | 7 | 21 | SYD |
Remote Location Fee
A surcharge of AUD 750 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.
Multiple Rentals
Rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle.
Standard Liability
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AUD 7,500 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs, theft, fire, break-in or vandalism. The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - max 7 days.
The security deposit can be paid by cash, traveller’s cheques and credit card (see paragraph Important: “Security deposit payments by Credit Card”). The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
In case of any damage to the vehicle or third party property a second security deposit might be collected to cover the excess for subsequent damages.
Important: Securlty Deposit Payments by Credit Card
If the hirer does not choose a Liability reduction option a security deposit of AUD 7,500 is taken. This security deposit is deducted from the customer’s credit card at the time of vehicle pickup. The supplier accepts Visa, MasterCard, Diners and AMEX. When the vehicle is returned to the supplier undamaged and no Third Party damage occurred, the security deposit is fully refunded. Like other currencies, the Australian Dollar does fluctuate and there could be some variance in the amount refunded compared to the amount initially charged. The supplier does not accept liability for variances up or down.
Liability Reduction Option To AUD NIL(Gold Cover)
The Liability can be waived for AUD 42 (AUD 47 for 4WD vehicle) per day. The cost is limited to a maximum of 50 days or AUD 2,100 (AUD 2,350 for 4WD).
An AUD NIL liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
All Inclusive Package (Platinum Cover):
The supplier's All Inclusive Package is also available.
The All Inclusive Package includes:
Liability Reduction to AUD 0 (NIL)
One-way fee (excl. AUD 750 Broome surcharge)
Deluxe Camping equipment - table and chairs (depending on number of people travelling)
Multilingual GPS navigation system
Baby/Child or Booster seats (on request) – suitable for models 4-5 ST and 6 ST only
A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel (4WD dual tank), the toilet cassette clean and emptied, the waste water tank emptied and no equipment lost or damaged.
Additional Equipment for Hire: (to be booked at time of reservation and payable on vehicle pick up)
Deluxe Camping Table AUD 35 per rental
Deluxe Camping Chair AUD 30 per rental
Deluxe Baby, Child or Booster Seat AUD 50 per rental(*)
Satellite Telephone AUD 20 per day plus phone call charges
GPS Navigation System AUD 10 per day - max AUD 100
4WD Recovery Kit AUD 165 per rental
Second spare-tyre (4WD vehicle only) Availability and Cost on request (**)
* Baby, Child or Booster seats can only be fitted in model 4-5 ST and 6 ST
** Tyre must be stored inside the vehicle when driving
Booking Amendments
* If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
* If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
* Changes to the drop off rental location after the rental has commenced must be approved by the supplier's reservations. If approved a minimum charge of AUD 750 applies.
* Rental extension, whilst on hire, must be approved by the supplier's reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond the supplier's control, the reserved vehicle is not available, the supplier reserves the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.
*Some features may vary between models
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – no maximum age. Additional drivers must meet all the supplier's rental requirements and be at the depot at the time of vehicle pick up and sign the rental agreement.
Please note: If clients don’t have an international driver license or a certified translation of their national license then the supplier will not be able to hand over the vehicle and can not be held responsible for any loss of their rental as this is clearly mentioned.
Road Restrictions
Two-wheel drive vehicles must not be used on any unsealed road (a road not sealed with a hard material such as tar, bitumen or concrete). The only exceptions to this are well maintained access roads of less than 12 kilometres (one-way) to recognised campgrounds, National Parks and well maintained, recognised roads on Kangaroo Island (South Australia).
Four-wheel drive vehicles are not permitted on any Island in Queensland (including Fraser Island), the Old Gunbarrel Highway, the Lost City in Litchfield, TheTelegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. They are allowed on the Canning Stock Route only when part of a guided tour, authorised by the supplier. The supplier reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions. The supplier values the well-being of customers, and for safety purposes, the supplier will advise on pick-up of any travel restrictions known at that time.
Smoking and Animal Restrictions
Smoking in vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AUD 500. Animals are also not permitted in any vehicle and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond the supplier's control, no vehicle is available to the hirer, the supplier's liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), the supplier's liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to AUD 100 may be effected without authorisation and will be reimbursed. Amounts above AUD 100 require approval from the suppliers on-road assistance.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AUD 60 for each infringement or penalty notice that has been redirected by the supplier to the hirer.
Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving incl. speeding
3. Damage is caused by driving under the influence of alcohol or drugs
4. Damage caused due to single vehicle roll over (4WD only)
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings.
6. Damage caused by part or total fresh or saltwater submersion (creek or river crossing, driving through flooded areas, beach driving etc.)
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or Probationary Licence
9. Costs associated with the incorrect use of fuel or water or other contamination of fuel
10. Costs to retrieve or recover vehicle that has become bogged, submerged or abandoned, including any damage caused at time of recovery
11. Costs to replace keys that have been lost or damaged or retrieval of keys that are locked in the vehicle
12. Repairs made to the vehicle without the supplier’s permission
In the instances of a manual vehicle being hired, the driver must be a competent and an experienced operator of manual vehicles.
Vehicle Return
Vehicle must be returned to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AUD 250 will be charged if the toilet cassette and/or waste water tank are not emptied or the vehicle is not returned in a reasonably clean and tidy condition.
Note: vehicle must be returned with a full diesel tank (4WD dual tank). Refuelling at the depot will be charged at AUD2.50 per litre of fuel plus a handling fee of AUD 25.
First Aid Kit
A comprehensive First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AUD 50 is charged at the time of vehicle drop off.
General
Rates, terms and conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of the supplier's services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of the supplier's contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Enviro Campers Australia Rental Terms for travel between 01-Apr-2012 and 31-Mar-2013
Important Information About Your RentalOn arrival you will be required to sign a rental agreement with the operators of Enviro Campers Australia. The following is a summary of their terms and conditions.
Definitions
The below definitions apply for the Terms and Conditions of the supplier:
The 'supplier' is the operator of Enviro Campers Australia
The 'client' is also referred to as the 'hirer (s)' and 'you'
Standard Rate Inclusions
10 % GST (Goods & Services Tax)
Standard Liability up to AUD 7,500 (AUD 7,500 security deposit required or see liability reduction)
Unlimited Kilometres
4WD Satellite Safety Beacon (PLB –personal locator beacon)*
Extra drivers fee
2.5 % Credit Card fee; 3 % Administration Fee
Vehicle cleaning and grooming fee; free toilet chemicals
Valet vehicle service (minimum length of hire 14 days – call depot at least 48hrs prior to arrival)
Personal Locater Beacon (4WD vehicle only)
Full water tank and gas bottle(s), can be returned empty
All living equipment and bedding including extra linen on request
Bedding exchange available at the depots regardless of length of rental
Personal vehicle show through and comprehensive manuals
Comprehensive travel information pack & road atlas
24/7 roadside assistance for mechanical problems
Free phone helpline and customer assistance between 08:00 – 20:00
Express Return (simply drop off keys at the return desk at the depot during opening hours - Not applicable when vehicle is damaged)
10 % Discount off powered and unpowered sites at BIG4 Holiday Parks
* PLB –personal locator beacon – should be used in life threatening situation only. If used without any reason/ life being threatened a charge of $600.00 applies
Included in each motorhome
KITCHEN & LIVING EQUIPMENT: Cooking utensils, pots, pans, frypan, plates, bowls, cups, glasses, wine glasses, gas kettle, electric kettle, dish cloth, brush, tea towels, dish washing liquid, dish brush, bucket, dustpan, brush, electric toaster, cutlery, scissors, tin opener, corkscrew, gas lighter, coffee plunger, microwave cookware, food containers, chopping board, clothes pegs, fre extinguisher, clothes hangers, toilet chemicals and toilet roll.
BEDDING: Pillows, duvets, sheets, towels
Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 31 days prior to pick up = No Further Fee
If cancelled 30 - 10 days prior to pick up = 25 % of total rental (min AUD 500)
If cancelled 9 – 4 days prior to pick up = 50 % of total rental (min AUD 500)
If cancelled 3 days prior to pick up or on day of pick up or No Show = 100 % of the total rental
Note: If vehicle is picked up late or returned early for whatsoever reason no refund is available for the unused portion of the hire.
Booking Payment Terms
* An initial deposit is collected upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance is payable upon arrival along with the bond amount.
SPECIAL TERMS
* Both the initial deposit and balance will be collected upon confirmation if you elected to process your booking in a currency different to AUD.
Pick Up and Drop Off Locations
The supplier's depots are located in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney. Vehicles must be picked up and dropped off at these depots
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00*
*late vehicle pick up and/or drop off on request (charge might apply)
Note: All branches are closed on Christmas Day (25 December). Darwin is closed for pick-ups and drop-offs between 01
December 2012 and 31 March 2013.
Rental Duration
Minimum rental period: 5 days for back to base rentals, 7 days for one way rentals. Minimum rental is extended to 14 days for vehicle pick-ups between 20 December 2012 and 05 January 2013. Vehicle rentals are calculated per calendar day basis.
One Way Rentals
A one-way rental fee of AUD 280 will apply to rentals between Cairns, Brisbane and Sydney. AUD 360 applies for rentals between Adelaide, Broome, Darwin, Melbourne & Perth.
Te fee is waived when all inclusive ‘platinum’ cover is taken.
One way rentals are available subject to the minimum rental periods in the table below.
| ADL | ||||||||
| 7 | ASP | |||||||
| 14 | 14 | BNE | ||||||
| 21 | 14 | 21 | BME | |||||
| 14 | 14 | 7 | 21 | CNS | ||||
| 14 | 7 | 14 | 14 | 14 | DRW | |||
| 7 | 14 | 7 | 21 | 14 | 14 | MEL | ||
| 14 | 14 | 21 | 14 | 21 | 14 | 21 | PER | |
| 7 | 14 | 7 | 21 | 14 | 21 | 7 | 21 | SYD |
Remote Location Fee
A surcharge of AUD 750 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.
Multiple Rentals
Rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle.
Standard Liability
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AUD 7,500 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs, theft, fire, break-in or vandalism. The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - max 7 days.
The security deposit can be paid by cash, traveller’s cheques and credit card (see paragraph Important: “Security deposit payments by Credit Card”). The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
In case of any damage to the vehicle or third party property a second security deposit might be collected to cover the excess for subsequent damages.
Important: Securlty Deposit Payments by Credit Card
If the hirer does not choose a Liability reduction option a security deposit of AUD 7,500 is taken. This security deposit is deducted from the customer’s credit card at the time of vehicle pickup. The supplier accepts Visa, MasterCard, Diners and AMEX. When the vehicle is returned to the supplier undamaged and no Third Party damage occurred, the security deposit is fully refunded. Like other currencies, the Australian Dollar does fluctuate and there could be some variance in the amount refunded compared to the amount initially charged. The supplier does not accept liability for variances up or down.
Liability Reduction Option To AUD NIL(Gold Cover)
The Liability can be waived for AUD 42 (AUD 47 for 4WD vehicle) per day. The cost is limited to a maximum of 50 days or AUD 2,100 (AUD 2,350 for 4WD).
An AUD NIL liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
All Inclusive Package (Platinum Cover):
The supplier's All Inclusive Package is also available.
The All Inclusive Package includes:
Liability Reduction to AUD 0 (NIL)
One-way fee (excl. AUD 750 Broome surcharge)
Deluxe Camping equipment - table and chairs (depending on number of people travelling)
Multilingual GPS navigation system
Baby/Child or Booster seats (on request) – suitable for models 4-5 ST and 6 ST only
A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel (4WD dual tank), the toilet cassette clean and emptied, the waste water tank emptied and no equipment lost or damaged.
Additional Equipment for Hire: (to be booked at time of reservation and payable on vehicle pick up)
Deluxe Camping Table AUD 35 per rental
Deluxe Camping Chair AUD 30 per rental
Deluxe Baby, Child or Booster Seat AUD 50 per rental(*)
Satellite Telephone AUD 20 per day plus phone call charges
GPS Navigation System AUD 10 per day - max AUD 100
4WD Recovery Kit AUD 165 per rental
Second spare-tyre (4WD vehicle only) Availability and Cost on request (**)
* Baby, Child or Booster seats can only be fitted in model 4-5 ST and 6 ST
** Tyre must be stored inside the vehicle when driving
Booking Amendments
* If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
* If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
* Changes to the drop off rental location after the rental has commenced must be approved by the supplier's reservations. If approved a minimum charge of AUD 750 applies.
* Rental extension, whilst on hire, must be approved by the supplier's reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond the supplier's control, the reserved vehicle is not available, the supplier reserves the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.
*Some features may vary between models
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – no maximum age. Additional drivers must meet all the supplier's rental requirements and be at the depot at the time of vehicle pick up and sign the rental agreement.
Please note: If clients don’t have an international driver license or a certified translation of their national license then the supplier will not be able to hand over the vehicle and can not be held responsible for any loss of their rental as this is clearly mentioned.
Road Restrictions
Two-wheel drive vehicles must not be used on any unsealed road (a road not sealed with a hard material such as tar, bitumen or concrete). The only exceptions to this are well maintained access roads of less than 12 kilometres (one-way) to recognised campgrounds, National Parks and well maintained, recognised roads on Kangaroo Island (South Australia).
Four-wheel drive vehicles are not permitted on any Island in Queensland (including Fraser Island), the Old Gunbarrel Highway, the Lost City in Litchfield, TheTelegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. They are allowed on the Canning Stock Route only when part of a guided tour, authorised by the supplier. The supplier reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions. The supplier values the well-being of customers, and for safety purposes, the supplier will advise on pick-up of any travel restrictions known at that time.
Smoking and Animal Restrictions
Smoking in vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AUD 500. Animals are also not permitted in any vehicle and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond the supplier's control, no vehicle is available to the hirer, the supplier's liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), the supplier's liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to AUD 100 may be effected without authorisation and will be reimbursed. Amounts above AUD 100 require approval from the suppliers on-road assistance.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AUD 60 for each infringement or penalty notice that has been redirected by the supplier to the hirer.
Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving incl. speeding
3. Damage is caused by driving under the influence of alcohol or drugs
4. Damage caused due to single vehicle roll over (4WD only)
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings.
6. Damage caused by part or total fresh or saltwater submersion (creek or river crossing, driving through flooded areas, beach driving etc.)
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or Probationary Licence
9. Costs associated with the incorrect use of fuel or water or other contamination of fuel
10. Costs to retrieve or recover vehicle that has become bogged, submerged or abandoned, including any damage caused at time of recovery
11. Costs to replace keys that have been lost or damaged or retrieval of keys that are locked in the vehicle
12. Repairs made to the vehicle without the supplier’s permission
In the instances of a manual vehicle being hired, the driver must be a competent and an experienced operator of manual vehicles.
Vehicle Return
Vehicle must be returned to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AUD 250 will be charged if the toilet cassette and/or waste water tank are not emptied or the vehicle is not returned in a reasonably clean and tidy condition.
Note: vehicle must be returned with a full diesel tank (4WD dual tank). Refuelling at the depot will be charged at AUD2.50 per litre of fuel plus a handling fee of AUD 25.
First Aid Kit
A comprehensive First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AUD 50 is charged at the time of vehicle drop off.
General
Rates, terms and conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of the supplier's services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of the supplier's contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Enviro Campers Australia Insurance
Standard LiabilityAll vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AUD 7,500 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs, theft, fire, break-in or vandalism. The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - max 7 days.
The security deposit can be paid by cash, traveller’s cheques and credit card (see paragraph Important: “Security deposit payments by Credit Card”). The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
In case of any damage to the vehicle or third party property a second security deposit might be collected to cover the excess for subsequent damages.
Important: Securlty Deposit Payments by Credit Card
If the hirer does not choose a Liability reduction option a security deposit of AUD 7,500 is taken. This security deposit is deducted from the customer’s credit card at the time of vehicle pickup. The supplier accepts Visa, MasterCard, Diners and AMEX. When the vehicle is returned to the supplier undamaged and no Third Party damage occurred, the security deposit is fully refunded. Like other currencies, the Australian Dollar does fluctuate and there could be some variance in the amount refunded compared to the amount initially charged. The supplier does not accept liability for variances up or down.
Liability Reduction Option To AUD NIL(Gold Cover)
The Liability can be waived for AUD 42 (AUD 47 for 4WD vehicle) per day. The cost is limited to a maximum of 50 days or AUD 2,100 (AUD 2,350 for 4WD).
An AUD NIL liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with a full tank of Diesel (4WD dual tank), the toilet cassette and waste water tank emptied and no equipment lost or damaged.
All Inclusive Package (Platinum Cover):
The supplier's All Inclusive Package is also available.
The All Inclusive Package includes:
Liability Reduction to AUD 0 (NIL)
One-way fee (excl. AUD 750 Broome surcharge)
Deluxe Camping equipment - table and chairs (depending on number of people travelling)
Multilingual GPS navigation system
Baby/Child or Booster seats (on request) – suitable for models 4-5 ST and 6 ST only
A security deposit of AUD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for AUD 500 at the time of vehicle pickup. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel (4WD dual tank), the toilet cassette clean and emptied, the waste water tank emptied and no equipment lost or damaged.
Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving incl. speeding
3. Damage is caused by driving under the influence of alcohol or drugs
4. Damage caused due to single vehicle roll over (4WD only)
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings.
6. Damage caused by part or total fresh or saltwater submersion (creek or river crossing, driving through flooded areas, beach driving etc.)
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or Probationary Licence
9. Costs associated with the incorrect use of fuel or water or other contamination of fuel
10. Costs to retrieve or recover vehicle that has become bogged, submerged or abandoned, including any damage caused at time of recovery
11. Costs to replace keys that have been lost or damaged or retrieval of keys that are locked in the vehicle
12. Repairs made to the vehicle without the supplier’s permission
In the instances of a manual vehicle being hired, the driver must be a competent and an experienced operator of manual vehicles.